Behind the big advertising firms commercials on TV and radio, there are countless clients who are unhappy with their services.
There are seemingly endless examples of clients who 1) never get to meet with an attorney, 2) never get to speak with an attorney, but 3) are shuffled off to a “legal assistant” “case manager”. Is that normal? Should a client expect the same treatment anywhere he/she goes?
Simple answer: No.
Better answer: Hell no!
Question: If a client has made the “wrong” choice to initially go to a firm that doesn’t treat him/her well, that shields the attorneys from the client, that refused to respond to telephone calls or emails, despite signing an agreement, does a person have the right to “fire” his/her attorney and find a new one.
Simple answer: Yes.
Often times, there are clients who feel that they are stuck with the firm they initially hired, with no way out. The truth is, you don’t have to stay with these firms. In the past year, over fifty-eight (58) million people across the United States have looked for an attorney for one reason or another. Under the ethical rules of most (if not all) states, a person is never Obligated to stay with an attorney. That agreement you signed for your Personal Injury case? It is only an agreement as to the fees the attorney will earn if and when a recovery is obtained. There is nothing in the paperwork that “commits” the attorney to your case, and likewise, there is nothing that “commits” you to an attorney. If you are not happy with the attorney/firm you hired to represent you, you can do something about it.
Look elsewhere. Get a second opinion. Find a law firm where you get to talk to and/or meet with a Phoenix Personal Injury Attorney.
Then, get a good idea who you will be communicating with throughout your case. Hopefully, this will give you a bit more comfort in deciding the right attorney for you.
Recently, Zachar Law Firm was contacted by a nice lady who had been involved in a motor vehicle collision, who had ongoing, severe back pain. This lady first went to one of the big advertising law firms. After many months of no returned calls and no answers to her questions, she grew frustrated.
In addition, after the insurance company involved made a lowball offer, the client was seriously disgruntled. She decided to seek a second opinion on her case, and she found Zachar Law Firm.
Within a few months of taking the case, after obtaining all of the medical records and speaking with her doctors to understand the case better, ZLF re-opened the negotiations with the insurance company.
At the end of the day, the case settled for more than double what was offered the previous law firm.